Dalton Manufacturing – FAQs
When quoting your parts, we give our customers a fair and accurate price. While our prices may not be the lowest on their own, our commitment to quality and due diligence requires taking the necessary time to do the job right the first time without cutting corners. We show our respect for your time and your money by offering the quality and precision that helps avoid unnecessary reworking of your machined parts. When overall quality and delivery are factored in, our costs are equal to or lower than our competitors. Dalton Manufacturing has earned ship-to-stock status with many of our customers, which alleviates inspection costs and costly time delays due to poor quality or the need to rework pieces. In other words, we get it done right the first time!
Like most shops, we have a Facilities Listing of all our equipment. You can view our web page with that information available as a downloadable PDF file. Since you will likely find an almost identical list from any other machine shop, that list should only be part of the equation when evaluating a new supplier.
Without a highly skilled and dedicated workforce, and the proper management systems, the machinery in a shop may not be used to its fullest potential or with the appropriate level of quality control. At Dalton Manufacturing, our operators are the best in the business and our software systems are state-of-the-art. We employ only experienced, highly skilled personnel, most of whom stay with the company for many years.
Dalton is a great place to work. We respect and value our employees and offer competitive compensation. That has resulted in exceptional employee loyalty, gaining us more and more long-term satisfied customers.
Dalton Manufacturing Company is registered to the ISO:9001:2015 Standard. We use JobBoss as our ERP System, our CAD system is Solidworks and our CAM system is CamWorks.
We work with solidworks (.sldprt), iges, step, dwd.dxf, pdf, txt, scanned drawings and scanned sketches.
At Dalton Manufacturing, we quote fair prices based on the cost of materials, the number of hours it takes to complete the job, the cost of outside services, and the cost of delivery. We work closely with the customer to engineer our processes for quality, price and delivery. Our team tracks the actual time it takes to manufacture the part, and we use that data for follow ups on quotations to provide pricing for different quantities of products.
We provide a promised date of delivery when quoting parts. We then stay in close contact with the customer to advise them of any changes in the delivery schedule. If unforeseen circumstances arise that will affect delivery, we contact the customer immediately and then work closely with them to reschedule the parts, doing our best to minimize the impact to the customer’s manufacturing process.
We keep our customers informed every step of the way. With delivery delays sometimes being unavoidable due to inclement weather or other uncontrollable circumstances, we don’t turn a blind eye and wait till the final hour to inform a customer. We alert them immediately, which allows them the opportunity to plan around the delay and work with us in a way that can result in a creative solution that keeps them on schedule.
Many of our customers have blanket orders and we use Kanban systems to ensure that parts are ready and delivered when they are needed.
Many companies will list on their website that they are “ISO-9001 compliant,” but that does not mean they are certified by the International Certification Network and National Standards Authority of Ireland, which are the certification organizations of the machining industry.
ISO (International Organization for Standardization) is an independent, non-governmental, international organization that develops standards to ensure the quality, safety, and efficiency of products, services, and systems. ISO 9001 which is specific to manufacturing, certifies that Dalton’s overall management system, manufacturing process and internal procedures meet all the requirements for standardization and quality assurance.
ISO certifications exist in many areas of industry, from energy management and social responsibility to medical devices and energy management. ISO standards are in place to ensure consistency. Each certification has separate standards and criteria and is classified numerically. For instance, the ISO certification we currently hold at Dalton Manufacturing is ISO 9001:2015.
The number of years in business can certainly be an indicator of quality and sound business practices, as well as reviews from clients. Employee retention is also an important factor for ensuring consistent quality and company stability and growth.