Frequently Asked Questions
Dalton Manufacturing – FAQs
Can you explain Price vs Cost?
When quoting your parts we give our customers a fair and accurate price. If you are comparing by price alone, Dalton Manufacturing may not be the lowest. That’s because of our commitment to quality and that requires taking the necessary time to do the job right the first time without cutting corners. We show our respect your time and your money by offering the quality and precision that helps avoid unnecessary reworking of your machine parts. We, therefore, deliver a low total cost when quality and delivery are factored in. We have earned ship-to-stock status with many of our customers thus alleviating inspection costs and costly time delays due to poor quality or the need to rework pieces.
Do you have a Facilities List?
Like most shops, we have a Facilities Listing of all our equipment. See our web page with that information available as a downloadable PDF file. Since you will likely find an almost identical list from any other machine shop, that list should only be part of the equation when evaluating a new supplier.
Without a highly skilled and dedicated workforce and the proper management systems, the machinery in a shop may not be used to its fullest potential or with the appropriate level of quality control. At Dalton Manufacturing our operations managers are the best in the business and our software systems are state-of-the-art. We employ only experienced, highly skilled personnel, most of whom stay with the company for many years.
Dalton is a great place to work. We respect and value our employees and offer competitive compensation. That has resulted in exceptional employee loyalty and the long and short of it is that this is one more contributing factor to gaining us more and more long-term satisfied customers.
What are the systems at Dalton?
Dalton Manufacturing Company is registered to the ISO:9001:2008 Standard. We use JobBoss as our ERP System, our CAD system is Solidworks and our CAM system is CamWorks. In addition, all of our records are kept in DocStar and our accounting data is handled in QuickBooks.
What type of file formats can you accept?
We work with solidworks (.sldprt), iges, step, dwd.dxf, pdf, txt, scanned drawings and scanned sketches.
How do you quote a price?
We quote fair prices based on the cost of materials, the number of hours it takes to complete the job, the cost of outside services, and the cost of delivery. We work closely with the customer to engineer our processes for quality, price, delivery. We track the actual time it takes to and manufacture the part, and we use that data for follow on quotations to provide pricing for different quantities of product.
How are your deliveries?
We provide a promised data when quoting parts. We then stay in close contact with the customer to advise them of any changes in the delivery schedule. When unforeseen circumstances arise that will affect delivery, we contact the customer immediately and then work closely with them to reschedule the parts doing our best to minimize impact to the customer’s manufacturing process. In other words, we keep our customers informed every step of the way. With delivery delays sometimes being unavoidable due to inclement weather or other uncontrollable circumstances, we don’t turn a blind eye and wait till the final hour to inform a customer. We alert them immediately which allows them to the opportunity to plan around the delay and work with us in a way that sometimes results in a creative solution that keeps them on schedule.
Many of our customers have blanket orders and we use Kanban systems to insure that parts are ready and delivered when they are needed.
What does “ISO-9000 compliant” mean?
Many companies will list on their website that they are “ISO-9001 compliant,” but that does not mean they are certified by the International Certification Network and National Standards Authority of Ireland, which are the certification organizations of the machining industry.
What does it mean to be “ISO:9001 certified” and is it important?
“ISO:9001 certified” means that the machining company has been inspected and has gone through the certification process of the industry by the International Certification Network and National Standards Authority of Ireland. Having that official certification assures the buyer that their machined parts meet the highest standards of the industry as assessed by the regulating organizations and not just on the word of the machine shop. To answer the second part of the question – yes, it certainly does make a difference and should be a key distinguishing factor when comparing machine shops from which to purchase.
What other things should I consider when comparing machine shops to which to outsource our machined parts?
The number of years in business can certainly be an indicator of quality and sound business practices. Employee retention is also essential for consistent quality and company stability and growth.